Many persons who begin using their 1st web hosting account, or switch companies, frequently have inquiries regarding how certain tasks are completed or bump into complications when setting up different things like emails, site settings, etc. That is why, many companies have prepared documentation with common questions and issues in order to help their customers obtain information swiftly and easily. Consequently, the client care team members can devote more time to actual issues that given customers may be encountering, since the solution for the smaller things will already be available on the web and clients will be able to easily deal with them without getting in touch with the client care staff. Having detailed documentation is essential, particularly for new clients with no practical experience at all, because the hosting service entails an enormous amount of functions and lots of individuals can get confused about what to do. A good information repository can both help you do the things that you wish and discover how the hosting service functions as a whole.
Extensive Online Documentation in Web Hosting
If you’ve purchased your very first web hosting package from our company or have moved your website over to us, you will grow accustomed to our services and our custom-created Hepsia Control Panel before you know it as we have prepared a substantial online knowledge base where you can find all the information that you will ever need – both general info in regards to the service as a whole and more specific info about the different functions that you can use and the difficulties that you could bump into. The articles are available in 2 places. The full article collection can be accessed via the Control Panel’s Help section. You can access articles that are dedicated to the different functions in each Control Panel section as well. You can find out how to do de facto everything, from enabling an .htaccess configuration file to administering an electronic mailing list, and all the articles offer exhaustive guidelines, so you won’t ever get baffled because of an unclear text. Certainly, in case you run into a more specific obstacle and you cannot find a solution in our knowledge base, you can get in touch with our tech support team 24x7.
Extensive Online Documentation in Semi-dedicated Servers
Our semi-dedicated servers come with extensive online help documentation where you will find information about all the functions that our custom Hepsia Control Panel comes with, as well as solutions to various questions and predicaments that you could stumble upon. All configuration guides include step-by-step explanations, so you will not have to worry about omitting something in case you are aiming to export a MySQL database, for example. The troubleshooting articles encompass a variety of different conceivable causes of specific issues and the solution for each of them, so in case you are not able to send emails although you have the right SMTP server settings, for example, you can quickly find out what the reason may be and correct the problem with several clicks of the mouse in your mail client. As the Hepsia Control Panel has quite a few features, you’ll be able to find relevant articles in each section. If you would rather check out all help articles, click on the Help link, which is located in the upper right-hand side of the window.