In case you are a website owner, a problem might always emerge and it does not necessarily need to be associated with the web hosting service. For example, something might go wrong when you update an app or some crucial content might be edited or erased unintendedly. No matter what the nature of the problem is, you will need to contact the technical support team and request them to retrieve a backup or to assist you in fixing the problem that you are experiencing. How promptly they will do it will determine the period of time that your websites will be inaccessible. For particular sites like social networks or Internet shops, an oft-repeated unreachability too often equals losing clients and cash. With that said, it is very important that you use the services of a web hosting company that provides not only a very good help desk support service, but also a timely one.
One-Hour Response Guarantee in Web Hosting
If you are using one of our web hosting
and you’ve got a question or encounter a certain predicament, you can touch base with us 24x7 by opening a trouble ticket or by writing an e-mail and we’ll make sure that you have a reply within the hour. In case the issue can be solved, we’ll do it before we reply to you, whilst if there’s something that you have to do on your end, we’ll supply you with all the required information – what workable solutions to try out, what settings to check, etc. Normally, you will get a response within 30 minutes max, which goes to say that waiting around for hours and hours or even for more than a day to get help is something unthinkable. Our 60-minute response time guarantee applies to any enquiry that you might have – billing, general or technical.
One-Hour Response Guarantee in Semi-dedicated Servers
Our customer support staff members are available at all times and they’ll answer any ticket that you send through the hosting Control Panel within only 1 hour. The response time is guaranteed regardless of whether you have a generic query with regards to your semi-dedicated server
or you chance upon a certain complication and for most issues you won’t have to wait even that long. Irrespective of what the nature of the issue is or what time of day or night it is, we’ll be there to lend you a hand, as we are available day and night to attend to any technical, general or billing issue. If you contact us about anything that is within our capability, we will sort it out before we reply to you, which goes to say that you will not have to wait for hours or days while the problem lasts. If there is something that you have to do on your end, we will give you the necessary details – what workable solutions to try, what steps to take, etc.