Though this isn't the keyfactor for you to recognize a trustworthy web hosting supplier from a bad one and a reseller from a real supplier, the option to call and communicate with a live person is an indicator that you are not using the services of a one-person company and that you will be able to reach someone when you need assistance. The telephone support for web hosting services may range from general to professional, so the problems that can be resolved through a phone call vary depending on the specific service provider. Usually, these matters are simpler and feature billing or first level tech issues because more difficult problems usually require a support ticket where both you and the system administrators can follow what's going on with a given issue. Still, having the option to phone call your service provider will save you a lot of time and efforts for the multitude of small things which will eventually appear when you manage your hosting account.
Phone Support in Web Hosting
In case you choose to acquire one of our web hosting, you can get in touch with our customer support team over the telephone for 14 hrs per day. We will help you select the best package for your sites because we think that it is better to discuss such matters with a live person. If you already have an account, we are able to help you with any sales/billing questions and general matters, even with some technical troubles which do not need too much time or escalation to an administrator as it is more convenient to open a support ticket for time-consuming matters and have the correspondence in a single place. We now have phone numbers in the United States, Great Britain and Australia, so you will be able to call the one you prefer and talk with one of our agents.
Phone Support in Semi-dedicated Servers
The support services forall semi-dedicated server packages that we offer feature real-time phone support for fourteen hours daily. In case you are unsure which package will be suitable for your websites, you'd like to learn more about the package's specifications or you'd like to have any other information about our services, you are able to call any of the local numbers which we have in the United States of America, Great Britain and Australia and our customer support representatives will assist you. In case you currently have an account, you will be able to get in touch with us about general and sales matters, although we are often able to help with a variety of tech issues as well. For entirely technical troubles you will need to use our integrated ticketing system where the conversation between you and our technical support team will be in one place, which is the best option if your trouble can take extra time to be resolved or it has to be escalated to our sysadmins.