Client Support Channels
A Sixty–Minute Response Time Guarantee
All your assistance requests will be replied to in no more than 60 min after the trouble ticket or e–mail was received. If your issue requires further assistance from a system administrator, we will forward the ticket or the e–mail to the person on duty, in a timely manner then leave a comment to let you know that more time will be required for finding the best solution. And if you take advantage of the Optional Admin Services package, all of the server management tasks included there will be carried out whenever you decide.
A Premium–Quality Support Service
Our customer support team will be available to you 24/7/365 if you need help with the Web Site Control Panel or with any of the applications that we have preinstalled on your behalf on the server. And if you require help with the regular admin tasks on your server, you can have a glimpse at our Optional Admin Services package, that includes data backup hard disk drive space, OS updates on a weekly basis, installation and problem troubleshooting services, server monitoring and restarting services, etcetera.
An Easy–to–Navigate Help Section
We have equipped the Web Site Control Panel with a detailed knowledge base, which offers extensive explanations of its features and functions. What’s more, we have created detailed video tutorials that will further demonstrate to you how to carry out a certain task or resolve a common problem. All the educational articles and the video tutorials are readily reachable from every section of the Web Site Control Panel via the Help and Videos buttons located in the upper right corner.